legal disclosure

Vaccines: For your protection and ours, it is policy that all pets we are caring for are up-to-date and current on their immunizations.

Reservations for New Clients: Will only be scheduled after the initial Meet and Greet consultation.

Reservations for Established Clients: Scheduling is done on a first come first serve basis, in time blocks, as we cannot commit to an exact time of arrival. We will, however, always try to accommodate your needs.

Payment Policy: Payment can be made in advance, or within 24 hours after completion of the services. If payment is not received by Saturday following services, a reminder will be issued. If payment is not made within 7 days, all future services will require pre-payment. There is a charge of $45 for returned checks to cover bank service charges.

Cancellation Policy: We understand that plans change and try to be as flexible as possible regarding your pet care needs. Regular potty break appointments and grooming require 24 hour cancellation notice. Please understand that we only have a limited number of spots available during the holidays and boarding, once we are booked, we must turn away others in order to maintain a high level of care. Because of this, we have had to set up a different cancellation policy. Boarding and/or Holiday cancellation policy is as follows: 7 days notice or more prior to day of departure – No charge. 1-6 days notice prior to day of departure – 50% charge. 24 hours or less notice prior to day of departure results in 100% charge. Additionally, customers who regularly cancel inside of the cancellation window, will be required to prepay before booking any future services.

Early Returns: No credit or refunds will be given for early returns without 24 hour notice. Chrissy the Critter Sitter turns down other people to keep your visits on the schedule. This makes it impossible to rebook the visits that you have reserved. Therefore, scheduled visits already in progress, will not be eligible for credits due to early return or late departure.

Inclement Weather & Natural Disaster: In the event of inclement weather or natural disaster, we will use our best judgment regarding the care of your pets and your home.This includes but is not limited to altering visit times and feeding schedules.

Job Sharing: Please notify us of any other person (relative, neighbor, contractor, cleaning service, child, etc.) who has permission to access your home while you are away. This is very important. If anyone else is there and we have not been notified in advance, we will need to contact the police for our safety and the safety of your home and pets. Chrissy the Critter Sitter does not accept pet sitting assignments where you have also asked someone else to check in or care for your pet(s) during the same time period that we are performing requested services. Only under special circumstances may we agree but cannot be held responsible for the pet(s) being cared for improperly, doors being left unlocked, gates left open, pets getting loose, items being lost or broken, etc. It is also much harder to observe the health of a pet with more than one caregiver.

**Chrissy the Critter Sitter (and employees) are not liable and is completely indemnified for any and all liability stemming from the act(s) or failure to act(s) of third parties, whether known or unknown, including but not limited to, friends, neighbors, pool persons, landscapers, housekeepers, utility persons, etc.**